REFUND POLICY

1. Refund Policy
   We are committed to providing quality products and services. If you are not satisfied with your purchase, you can apply for a refund within 30 days of receiving the product. The refund policy applies to all unused, intact products.
2. Refund Request
   If you wish to apply for a refund, please follow the steps below:

Contact Customer Service: Please send a refund request via email to driftstone@dryspothub.com and provide your order number and the reason for the refund.
Returning Products: After receiving our confirmation email, please pack the product and send it back to our designated address. The return postage is borne by the customer unless there is a quality problem with the product.
Confirming Returns: We will process your refund request after receiving the return and confirming the product status.

3. Refund Processing Time
   Once we confirm your return, the refund will be processed through your original payment method. Please note that the refund processing time may take up to 4 business days, depending on the processing speed of your bank or payment platform.
4. Special Cases
   Issues or Wrong Shipments: If the item you received is of poor quality or does not match the item you ordered, please contact us within 7 days of receiving the item. We will cover the return postage and provide you with a full refund or exchange service.

Promotional Items: For items participating in limited-time promotions or discounts, the refund policy still applies, but please note that some promotional items may not be fully refundable. The specific situation will be notified when the refund application is made.

5. Items Not Eligible for Refunds
   The following items are not eligible for refunds:

Opened or used items
Customized or special order items

6. Contact Us
   If you have any questions about the refund terms or need further assistance, please contact us by email: driftstone@dryspothub.com. We will be happy to help you.